Repairs for blanks 6 years old and under are subject to an admin service fee of NZ $70 plus return shipping (note, if your repair is for an older model SVU (S7 Surf) with length greater than 240cm, there will be an additional freight charge required).
Repairs or replacement parts for blanks that are 6 or more years old are supplied at standard part rates. For example, a tip on a 4pc blank will be 25% of the current blank cost. Please email our support helpdesk to request a part for a blank older than 6 years.
We need to have the last 75-100mm (3-4″) of each end of a broken section posted to us. This way we can match colour accurately, and ensure the fit lengths are correct.
IMPORTANT: When shipping parts to us, please mark the shipment as ‘Repairs’ with No Commercial Value (NCV).
Air Post is the best way to get small parts to us.
Our Postal address is: PO Box 28794, Remuera, 1541, Auckland, New Zealand, P:+64 9 4803015
Sandy Harris (verified owner) –
Quick turnaround and replacement section color is a perfect match. Great communication from Megan. Couldn’t be more pleased
Tim Strong (verified owner) –
Response to this order by CTS was excellent. Submitting the order was straightforward and the section replacement I needed was provided efficiently. The notifications on progress and shipping were appreciated. Many thanks.
Kevin (verified owner) –
Bill D. (verified owner) –
My second warranty repair. Megan took care of everything. Timely and quick. Great service.
Phu Vu (verified owner) –
Graeme (verified owner) –
Blake G. (verified owner) –
Megan’s support is first class!
William (verified owner) –
Best in the business
Wesley Childers (verified owner) –
Joseph F. (verified owner) –
Ordering was quick and painless! The section arrived quickly and fit and finish is immaculate.
Color was a 100% match which is no small feat!
I will be ordering more blanks just because of this service.
VANSANA H. (verified owner) –
All support team was awesome. The product came earlier than expected. Thank you so much
Adam Comfort (verified owner) –
everything looked and fit great
Antonino Lagana (verified owner) –
Recently I required a replacement top half on my rod. Very pleased with the response time. Replacement arrived within 4 days from when I placed the order. Crazy fast…New Zealand to California .
Jerry Bullok (verified owner) –
Perfect fit for a replacement tip.
Larry Bell (verified owner) –
mark o. (verified owner) –
Had new section built for crack in female ferrule on spey rod due to loosening. Rebuild was prompt, color was off, and they repainted it before leaving the shop. Megan’s communication was excellent as usual. Very happy with the service.
Rick Jones (verified owner) –
The part arrived In a timely manner and to spec.
Thomas Malmgren (verified owner) –
It was a bit narrow.made a little adjustment.Works great
Edward Stapf (verified owner) –
Barry Weaver (verified owner) –
Adam M. (verified owner) –
Quick and responsive service. One of the best customer service representatives!
Anonymous (verified owner) –
Quick resolution of a problem.
Scott C. (verified owner) –
John Graham (verified owner) –
The replacement section (broken in boat accident) for my #12 Revo fits perfectly. Thanks Megan you were very helpful
Kelvin Stephens (verified owner) –
fits together better 1/2 more great custom service
Anonymous (verified owner) –
Stefano De Martini (verified owner) –
Best service in the world. Knowledge, quality and more.
Peter BABIAK (verified owner) –
– náhradný diel je ok
– kupón na zľavu ste mohli poslať skôr, včera som platil novú objednávku č. 41677 (môžete doplniť tovar v cene zľavového kupónu?)
Ari Aaltonen (verified owner) –
Broke my Affinity X fly rods butt section, but no worry. I was able to replace it with a new one at a reasoanable price. Just remember to keep those broken parts to measure the width of the male part of the blank. Everything worked smoothly with CTS.
Fang L. (verified owner) –
The replacement top piece fits perfectly and felt just like the original! Thank you CTS for offering replacement.
Peter C. (verified owner) –
It’s tough to match the paint on a 5-6 year old blank. The replacement section I would call cobalt, but the original had more of a purple tint to it. Besides the color, the blank was perfect and the top section fit perfectly.
Fang (verified owner) –
The replacement top section fits and matched the old one perfectly! Thank you CTS.
Eric Van Baelen (verified owner) –
Anonymous (verified owner) –
Anonymous (verified owner) –
Graham Holmes (verified owner) –
As usual the fit etc was perfect. Sending a whole section to a po box becomes problematic . Would rather see it change to actual physical address
Lars Davidson (verified owner) –
fit perfect
Tim Hall (verified owner) –
Markus (verified owner) –
Perfect support and many thanks
Christer Pålsson (verified owner) –
Even though I had a rod that was over 10 years old, that didn’t have the same OD measurement as today’s Affinity X #8, CTS was able to manufacture a tip that fit perfectly. The casting performance and sensitivity are exactly the same as before.
Ryan H. (verified owner) –
Very precise, kind, and fast service.
Eero E. (verified owner) –
Ordered sections fit to my rods correctly, like brand new. Happy days.
Samuli (verified owner) –
Carlos Mitidieri (verified owner) –
Highly professional client service.
Michael (verified owner) –
fits a little tighter than original section. however, I did not send in any parts of the rod, and I took the measurements with a digital caliper. it was most likely my measurements that contributed to the fit. haven’t wrapped it yet, but it should function just fine.
Anton Raath (verified owner) –
Always friendly and helpful, a pleasure to deal with
Kim Fabritius de Tengnagel (verified owner) –
Excellent service. I had a dialog with CTS, before they made the required part, to ensure everything were going to be perfect 👌.
It is very comforting, that CTS are going the extra mile to ensure their customers satisfactory.
Brodie Briscoe (verified owner) –
If it weren’t for Megan (I believe her name) this never would of never happened, top notch customer service.
James Fleming (verified owner) –
Replacement for broken tip section fit perfectly
Stefan M. (verified owner) –
The service for repairs is perfect.
The spare part was delivered as requested. Due to the lockdown in New Zealand, the delivery was delayed a little, but CTS can’t do anything about that. CTS not only produces perfect rod blanks, the service is also 100%.
Siro Vescarelli (verified owner) –
Good work
Richard S. (verified owner) –
Replacement section match perfectly. Thanks!
Lee Block (verified owner) –
I got a top part replacement for one of my rods, and I got the perfect color match, size and quality as if ordering a complete rod. They have the best customer service, they as always ship my blanks on time and in perfect condition. I feel safe to spend or invest my money when buying a CTS rod!
Samuel Yarger (verified owner) –
Brad McCracken (verified owner) –
J Andrew Toynbee (verified owner) –
Excellent communication and fast turnaround. The replacement sections fit perfectly.
Ugis Bisenieks (verified owner) –
Rick Jones (verified owner) –
Ordering a CTS spare section is a straight forward process. Adds to the peice of mind when building on these blanks.
Todd Smith (verified owner) –
Justin Upp (verified owner) –
I was thrilled about being able to replace the upper section of a Vapor surf rod for only $60…to bad the Fuji titanium torture guides were lost also costing twice that amount. The section matched perfectly
Seng Lao (verified owner) –
Carson Coatney (verified owner) –
Took a little longer than quoted but response time, customer service and product were a 5!
Matthew Risser (verified owner) –
Assistance with order was great & the replacement part fit perfectly
Keith (verified owner) –
Don Lappin (verified owner) –
thank you- great job- I am a rod builder myself & appreciate the work & quality! well done
Dave (verified owner) –
Section is a good fit and colour correct but it took a bit long to get it.
Paul Kalbrener (verified owner) –
Took a while to receive that parts, (corona) but fit was perfect.
JOSE LUIS SUAREZ VAZQUEZ (verified owner) –
ALL PERFECT, THANKS
michael bakker (verified owner) –
CTS do a tremendous job here, perfect ferrule match.
This is the second butt section made for 2 blanks I have of theirs for micro spey conversion, great option.
Niklaus A. (verified owner) –
You did a great job! Thank you for the spare part! It fits just perfect!
Bernhard Krause (verified owner) –
Top!
Stjohn (verified owner) –
Unbelievable service. U.K. based and inside a week my dog snapped a section of my newly build affinity one 8.5’ #4 and partner snapped the blade on the lawnmower. It took less time (including postage to NZ and back during lockdown/CV19) for CTS to make a new section and post it back than it did for my local garage to unscrew 3 bolts and replace a blade. TWO AND HALF WEEKS! That’s unbelievably quick in normal times! Says it all really. The rod is utterly sublime, up there with the very top of the named brands. 10/10
Peter Held (verified owner) –
perfect service as allways
mark (verified owner) –
excellent job at rebuilding a blank
Ashley C. (verified owner) –
Scott G. (verified owner) –
Excellent customer service!
Owen Poad (verified owner) –
I understand that it takes time to produce custom parts but I was pleased to receive this a very short time after covid 19 restrictions were lifted. Packaging fantastic and I felt I got value from both the ability to get parts and the care taken to make sure it arrived in perfect order.
Alessandro C. (verified owner) –
Berny Borg (verified owner) –
I Think you have done .it very well
Martin (verified owner) –
fitted perfectly
Gary R (verified owner) –
Rod sections are great. Color matched perfectly.
Anonymous (verified owner) –
Megan has been such an awesome contact to work with. Top notch products with a very awesome customer oriented team. Thank you!
Vincent (verified owner) –
Top quality service for a decent price
Philip Dooley (verified owner) –
great blank section match and fit
Craig L. (verified owner) –
It is truly a pleasure doing business with CTS, I have been buying blanks for several years and this was my first occasion to order a replacement section for a broken rod – the turn around time and the service provided by your team is top notch! Keep up the good work!
Paul McRoberts (verified owner) –
Peter C. (verified owner) –
Friend of mine had an accident on his top section of his 11’ vapor trail. Ordering a new top section was fast and easy.
Lars Hansson (verified owner) –
Everything has worked fine. Thanks.
Thomas S. (verified owner) –
Michael VanWert (verified owner) –
renaud eychenne (verified owner) –
Tip section measure is ok ! Perfect
Greg Allen (verified owner) –
Section is exact fit and very fast delivery
William Holmes (verified owner) –
Replacement section was a perfect fit and arrived over a week earlier than estimated .Always good to deal with.
Janis Kruska (verified owner) –
Perfect match. Bought two. Very happy.
Per Lindstrom (verified owner) –
I had contact with Megan Dinwiddie and everything was perfect with always clear and very quick answers via email!
Erik Sjunneskog (verified owner) –
Just perfekt…fits like a glove..just love the guarantie
Yasutaka (verified owner) –
Excellent.
flandin fabrice (verified owner) –
Nick Whatton (verified owner) –
very swift response by CTS replacement section almost by return remarkable considering it travelled half way around the world to get to me rod now back in action
Ola Andersson (verified owner) –
Fast response from Megan when asking (a lot of …)questions. Nice to know that you can get spare parts without any trouble.
Rick Jones (verified owner) –
John Parzych (verified owner) –
John Fisher (verified owner) –
LAO Thao (verified owner) –
Great service!!!
Christopher (verified owner) –
Just a marvelous job. The new sections fit absolutely perfect and I am thrilled with how everything went.
FRANC REBEUSEK (verified owner) –
As I purchased 2 sections to replace broken ones and obviousely the measurments made by me weren’t precise as should be (after all new sections look somehow different comparing the rest of the old rod) I’m satisfied with them i.e. with my new/old fly rod. Tight lines, Franc
Justin Gould (verified owner) –
jian zhong (verified owner) –
BRYCE POYER (verified owner) –
Armand Flies (verified owner) –
Eric DESCHAMPS (verified owner) –
William Cook II (verified owner) –
Nothing but exceptional customer service. Megan was amazing thank you
Pekka (verified owner) –
Dawson Henderson (verified owner) –
Very efficient and timely service in the supply of a replacement rod blank!